Email support
The email link opens a draft. You choose what to include and send it yourself.
Create a diagnostic support package
Start in: Settings → Diagnostics & support → Support package
- Describe the problem and its steps first; a support package is not required for every initial enquiry.
- If a package will help, select Create Support Package and wait for its success message.
- Select Open support folder to locate the ZIP. Open logs folder locates the diagnostic logs separately.
- Review what you choose to share and attach the ZIP to your support email if requested. Sending is a separate action performed by you.
Result: A local support ZIP contains recent logs and technical diagnostics prepared for support. Nothing is uploaded automatically.
- The package is designed to sanitise diagnostic information. Inspect it before sending: software defects can still record information unexpectedly.
- A support package is different from a CRM backup ZIP. A backup contains actual contact data and managed files.
- Attach the support ZIP to your email with the problem description, app version and steps to reproduce the issue. Share only what is relevant and avoid passwords or unnecessary personal information.
Report a problem
Include this information where available; you can ask for help even when you cannot reproduce the issue.
- What you were doing, what happened and what you expected.
- Steps to reproduce it and approximate date and time.
- The exact error and the app version from Settings → About → Copy version.
- A relevant screenshot with unnecessary personal information removed.
Suggest an improvement
Explain the task, how you currently handle it and what would help. Suggestions do not guarantee implementation.
Review what you share
Send only information relevant to the enquiry. See the Privacy Policy for how messages and attachments are handled.